At Vellani Style, we are committed to providing you with high-quality fashion that matches exactly what you see on our website.
We inspect every item carefully before shipping to ensure it meets our standards. However, if you receive a product that is damaged or defective, we’re here to make it right.
Damaged Product Policy
If your item arrives damaged, you are eligible for:
- A free replacement of the same product (subject to availability)
or - A full refund
How to Request a Return or Exchange
To process your request, please follow these steps:
- Contact us within 24 hours of receiving your order
- Send an email to support@vellanistyle.com
- Include your order number and clear photos of the damage
Once your claim is reviewed and approved, we will process your refund or send a replacement item.
What You See Is What You Get
We guarantee that the product you receive will match the photos shown on our website. All items are shipped as displayed — no surprises.
No Returns for Other Reasons
Due to the nature of our products, we do not accept returns or exchanges in the following cases:
- You changed your mind
- You ordered the wrong size
- You expected a different design than what was shown
Please make sure to double-check all product details and sizing before confirming your purchase.
Thank you for shopping with Vellani Style.